First Step Internet
208.882.8869  |  CONTACT US  |  SEPTEMBER 29, 2020
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The Region's Largest and Most Trusted Service Provider

Apartment Signup

SERVICES   |   CONNECTIVITY   |   APARTMENT SIGNUP   |   COUGAR CREST - 2055 NE SKYVIEW DR  |  

Wireless    |    Ethernet    |    Fiber
COUGAR CREST
2055 NE Skyview Dr, Pullman, WA 99163.


FEATURES

Try out a FREE Month of High-Speed
Fiber Internet Service On Us.
 

Sign-up Today and try out the 1Gbps/1Gbps Fiber Internet service Free for 1 month.  This includes a free installation and wireless router.  At the end of the month call us to continue or cancel service*.  Tell us what you thought about the service. Your feedback is appreciated. 

No strings attached. It is as simple as that.   

If you decide to keep the service then you will be charged 
$50/Mo for 1Gbps/1Gbps (1000Mbps/1000Mbps).  

*If you decide to cancel, we ask that you return the router or make arrangements so we can pick it up.  If the router is not returned you will be charged $75 + tax.



Includes Gigabit Wireless Router and Setup to Get Service Throughout Entire Apartment
1Gbps download and 1Gbps upload speeds
No Data Caps or Limits
7 Day a week technical support
No Contracts

REQUIRED EQUIPMENT
*Fiber Service only available at the Cougar Crest Apartments. Setup includes a gigabit wireless router that is installed inside the apartment. Wireless coverage from FSI provided wireless router inside the apartment is not guaranteed. Customer can run, at their own expense, ethernet cable from FSI provided wireless router to customer equipment inside apartment (i.e. switch, game console, smart TV, etc.).  All equipment must be returned when service is terminated.

SUPPORT

For Support Help please call our office 208.882.8869.



SPEED TEST GUIDE AND WHAT TO EXPECT
Speed Tests can be influenced by a number of variables, but a few key steps will ensure you get the best results.
 
Device Specs/Limitations
Smart phones, tablets and even some new laptops don’t meet the minimum specs for Gig. Max speeds for some common, new devices are summarized at the bottom of this page.
 
Hardwire vs. Wifi Connection
Hardwire for the best results; note that only new Cat5e/Cat6 cables will deliver Gig, and 1G ethernet is limited to ~940 Mbps due to overhead.
 
Desktop App or Browser Selection
Results vary significantly by browser, based on how each browser handles encryption and creates throughput. Firefox often performs best. Or, remove browser dependencies altogether by using the SpeedTest.Net desktop app.
 
Antivirus & Viruses
Firewalls and anti-virus software are critical, but also create bottlenecks which slow down high-speed tests. 
 
# of Connected Devices and Open Apps
An increase in the number of devices/Apps sharing the bandwidth (Wifi or wired) will decrease the speed for each individual device.  (Download)
 
Server Location
Make sure you pick the First Step Internet speed test server; testing from the First Step Internet servers will test your speeds consistently, as traffic will not travel across other networks.  
 

Make sure your computer meets minimum specifications for the speed you are testing; ensure you aren’t using a phone/tablet.
Hardwire to 1 Gigabit capable router using a new Ethernet cable (CAT5e or CAT6).  We suggest using  Mikrotik Brand hAP AC2 wireless routers.
Turn off the Wifi on your router to ensure other devices aren’t using bandwidth. 
Restart the PC and turn off any anti-virus. Make sure additional programs aren’t open.
Run multiple speed tests on speedtest.fsr.net using different browsers and/or the SpeedTest.Net App (download).
Always pick a speed test server in your market



Today’s fastest speed tiers provide all the speed you need for all your devices but exceed the capabilities of most wireless devices available today.
 
 
 
 

First Step Internet 2008  1420 S. Blaine St. 10 Moscow, Idaho 83843  | 888.676.6377 | 208.882.8869 | 883.3733 | services@fsr.com
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