First Step Internet
208.882.8869  |  CONTACT US  |  AUGUST 3, 2020     Facebook
The Region's Largest and Most Trusted Service Provider
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Tech Support Home

Technical Support Hours

Weekdays: 8am - 7pm
Weekend: 9am - 6pm 
Holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years

First Step offers a wide variety of support options. You can go to our Frequently Asked Questions or make a selection from the support categories listed below.
If you do not find a solution to your problem within these pages, please contact our technical support staff toll-free at 1-888-676-6377, locally at 882-8869, by email at
  • Managing your First Step Account
  • Speed Test Guide
  • Fiber Speed Test Guide
  • Your Wireless Connection
  • Your First Step E-Mail
  • Using Web E-mail
  • Your PPPoE Connection
  • Filtering SPAM with the EdgeWave SPAM filter
  • Viruses and Spyware
  • How to avoid objectionable websites
  • Glossary of Internet Terms
  • space
    First Step Internet 2008  1420 S. Blaine St. 10 Moscow, Idaho 83843  | 888.676.6377 | 208.882.8869 | 883.3733 |
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