First Step Internet
208.882.8869  |  CONTACT US  |  NOVEMBER 28, 2020
  Facebook
The Region's Largest and Most Trusted Service Provider
Support Home
Email Tech Support
Network Status
FAQ
Alerts

Support

SUPPORT   |  


Tech Support Home

Technical Support Hours

Weekdays: 8am - 7pm
Weekend: 9am - 6pm 
Holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years

HAVING AN ISSUE WITH YOUR WIFI AND NEED HELP?

Download the First Step Help Mobile App from Google Play or Apple App store and scan your network with a single button. From there our support team can review and troubleshoot your issue effectively and quickly.



First Step offers a wide variety of support options. You can go to our Frequently Asked Questions or make a selection from the support categories listed below.
If you do not find a solution to your problem within these pages, please contact our technical support staff toll-free at 1-888-676-6377, locally at 882-8869, by email at techsupport@fsr.net.
  • Managing your First Step Account
  • Speed Test Guide
  • Fiber Speed Test Guide
  • Your Wireless Connection
  • Your First Step E-Mail
  • Using Web E-mail
  • Your PPPoE Connection
  • Filtering SPAM with the EdgeWave SPAM filter
  • Viruses and Spyware
  • How to avoid objectionable websites
  • Glossary of Internet Terms
  • First Step Internet 2008  1420 S. Blaine St. 10 Moscow, Idaho 83843  | 888.676.6377 | 208.882.8869 | 883.3733 | services@fsr.com
    Tech Support
    Email Tech Support Email Tech Support
    Call Tech Support 208.882.8869 Call Tech Support 208.882.8869